Refund & Cancellation Policy

Monthly subscriptions

LifeOS is a recurring monthly digital-service subscription supplied by Clawgical Systems Inc. It renews automatically until cancelled. Subscription fees are generally non-refundable; cancelling does not automatically refund the unused portion of a paid billing period. This does not limit any cancellation or refund right required by applicable law.

How to cancel

Open your Cockpit dashboard, go to Billing and choose Cancel Subscription before your next renewal. Cancellation stops the next renewal; access continues until the end of the current paid period. If you cannot access Billing, email doug@clawgical.com with your account email and cancellation request. Keep your confirmation for your records.

No cancellation fee is charged. After your paid period ends, your subscription access ends. Save any information you need before that date and contact us about account closure or export assistance.

Included allowance and purchased credits

The monthly included AI allowance is part of the subscription, not a cash balance. Purchased top-up credits are separate from that allowance and from complimentary or promotional credits. Purchased credits are generally non-refundable, except where applicable law requires otherwise.

Credits fund eligible service usage while your subscription is active. Cancelling does not immediately remove access during the remainder of the paid period. Any rights required by law in unused purchased balances are preserved. This policy does not retroactively forfeit existing purchased balances or override previously agreed terms. Contact us before cancellation takes effect if you have an unused purchased balance.

Billing errors and service issues

To request a billing review or a refund you believe is due, email doug@clawgical.com with your account email, invoice reference and a description of the issue. Do not send payment-card details. We review billing errors and service concerns individually; statutory rights and required refund deadlines take precedence.

Digital delivery and custom projects

LifeOS is delivered electronically, so physical shipping, returns and repairs do not apply. Support and refund requests use the process above. Custom development, implementation and other individually quoted projects follow their own written project agreement, including any deposits, milestones and cancellation terms; this monthly-subscription policy does not replace it.

Your consumer rights

Nothing in this policy excludes mandatory consumer protections, including rights arising from missing disclosures, billing errors or services not provided as required by law. Read our Terms of Service for payment and delivery information.